Sweetly Ever After Contract

Payment Due

You pay, I’ll bake! Payment is required up front so that I can source your cute cutters, spectacular sprinkles, fabulous food colors and the perfect packaging. Your payment will reserve your pick-up date too!

EXCEPTION - Weddings and Large Corporate Orders

We understand that you may need to reserve a date much earlier than your event. In order to reserve your spot, a NON-REFUNDABLE 50% deposit will be due within 24 hours of invoice sent. The other 50% will be due 2 weeks before pick-up.

No show = No treats

Your sweets are best enjoyed fresh. Not showing up to the agreed upon pick-up time, forfeits your order. But take heart, they will be donated to a family in need. Need to reschedule your pick-up? No problem! Please reach out 5 days prior to your pickup time.

Refunds

I can offer refunds up to 24 hours after the payment has been accepted. Unfortunately, after that time, I cannot offer refunds as your cutter order has likely already been placed. But the good news – you get the sweets!

Delivery Clause

All orders are pick-up only.

Pick-up Dates and Times

Delivery and pick up times are set upon ordering. This is because other customers need their sweet fix too! 

Change Cutoff

Decisions are tough! But we’re here to help. Order changes can be made until 2 weeks before your pick-up date. After that, all change requests will be under consideration and a small fee will apply.

Inspiration

Thanks tons for bringing those inspo pictures! They are just that – inspiring. But your cookies will not be perfect replicas – we’ll try to keep it close.

Cookie Care

We know that sometimes things happen. Need to reschedule your event? You can freeze your cookies for up to 3 months! You will receive cookie care instructions with your order so they taste just as fresh as the day you picked them up! 

In a hurry?

While I can’t accommodate all last minute orders, I will make my best effort to. Orders placed with a turnaround time of under 14 days will require a rush fee of $10/dozen.

Price Adjustments

All prices are subject to change. Prices are often dictated by ingredients costs. I’m always trying to provide the best tasting cookies to my clients. This also means that I can’t honour old pricing (because the grocery store won’t honour their old flour prices – darn it).

Product Photography

Say Cheese!! We create replicas of client orders to photograph these pretty sweet lookin’ sweets. If you do not want your products in the spotlight, please let me know at the time you place your order. Secrets are safe with me.

Pictures are worth a thousand words

But they are not always accurate. Colors and lighting in photos may be slightly different than what you may end up with. Also, cookies in photos may not be true to size! (which is a bummer, I’d frankly love to eat an 8.5x11 inch cookie!!)

It’s All Yours Now.

Once you pick-up your order (thanks again, by the way), what happens to your cookies, cocoa bombs, and car doors (I hate door dings) is all on you! Keep ‘em safe, keep ‘em cook, and keep ‘em away from the parking lot cart returns.